M.I.S Online is an advanced internet system for managing organizational control and research activities. The system enables data collection across various channels, processes this data into quantitative information using advanced statistical models, and presents it in a dynamic reporting portal.
Whether conducting mystery shopper assessments, telephone surveys, internal organizational controls, field surveys, P.O.S, or SMS surveys, the collection system and report portal can be customized to meet the specific needs and structure of your company.
Permission management ensures that each user sees only the relevant and accurate information. Alerts and reports help maintain a productive level of engagement within the organization.
With VOIP technology, interviews and phone controls are recorded, allowing you to listen to service representatives during mystery shopper assessments and capture the “voice of the customer” in phone surveys (all calls are recorded for internal control and feedback purposes).
Photos and files attached to control reports enhance data reliability and illustrate any exceptions. The collection app is optimized for Android and iOS devices.
The system operates under the concept of STATISTICS & BEYOND- reflecting M.I.S’s commitment to delivering more than just statistics…