SMS Surveys
Understanding the service experience is crucial for enhancing customer satisfaction and fostering loyalty and recommendations. M.I.S MOBILE offers a solution for conducting effective SMS surveys, regularly assessing your customers’ experiences. We provide detailed reports and real time alerts via email and mobile devices, allowing you to monitor trends and changes through an advanced dashboard.
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Understanding the service experience is essential for enhancing customer satisfaction and building loyalty and advocacy. M.I.S MOBILE enables you to conduct effective SMS surveys, regularly measure customer experiences, and receive detailed reports and alerts via email and mobile devices. Our advanced dashboard allows you to closely monitor trends and changes.
Why Choose Us?
- Our SMS surveys boast response rates four times higher than similar systems, thanks to advanced optimization and smart quota management.
- Surveys are designed as a friendly WhatsApp dialogue, fully branded and dynamically tailored to the interviewee’s responses.
- We offer an advanced, unique statistical model that presents real time and cumulative reports on a sophisticated dashboard.
- Weekly and monthly reports are sent to a designated distribution list.
- Alerts for exceptions and targeted customer retention efforts are handled through a task system (“cases”).
- We leverage satisfied customers identified in the surveys as advocates on your website and social media.
- A “mini site” can be added to the customer dialogue, providing additional value, prompting action, and supporting the customer journey. The “mini site” is a dynamic application, easily accessible via smartphone.
- Our expertise in “customer experience” ensures that our market researchers can analyze survey data and customer feedback, delivering insights and actionable recommendations.
- Results! Our clients report significant increases in customer satisfaction and a dramatic decrease in complaints after adopting our system.
Mobile Survey Options:
- Monitor customer satisfaction on an ongoing basis
- Surveys of departing customers
- Assessment of sales placements for introducing a new product or service to customers.
- Shopping experience evaluations for club members
- Event invitations and real time feedback during conferences, with immediate display of results on smartphones and post event feedback analysis.
- Internal organizational surveys to assess services, recognize outstanding employees, and more
- Data refinement and completion for customer databases
Success Stories
Il Makeup, a leading makeup and cosmetics brand in Israel, was founded in 1996 by Chanoch Reeder and senior makeup artist Galit Vertheim. Today, the company operates about 40 stores and four makeup and cosmetics colleges across the country, certifying hundreds of professional makeup artists each year.